FAQs

Everything you need to know before scheduling your first pickup. If you don't see your question here, feel free to text us—we're happy to help!

  • How much does wash & fold service cost?

    Our wash & fold pricing is simple:


    Next-Day Service: $1.50 per pound

    Same-Day Service: $2.00 per pound (orders must be placed before 2:00 PM)

    Minimum Order: $30


    Most customers pay between $30–$38 for a standard 13-gallon kitchen trash bag of laundry with our Next-Day Service.

  • When am I charged?

    You are charged after your laundry is weighed, not when you schedule your pickup. You'll receive the final total once your bags have been weighed and processed.

  • Is pick up really FREE?

    Yes! We offer free pickup and delivery throughout our service area.

  • What detergents do you use?

    We use quality laundry products and also offer optional add-ons, including:


    Hypoallergenic detergent

    Specialty detergents

    Fabric softener

    Bleach

    Vinegar rinse

    Scent boosters


    Additional charges may apply for specialty products.

  • Will my laundry be mixed with someone else's?

    No. Each customer's laundry is processed separately to ensure quality, cleanliness, and consistency.

  • What items do you accept?

    We accept most everyday household laundry, including:


    Clothing

    Towels

    Bedding

    Linens


    If you have specialty items, contact us before scheduling your order.

  • Do you have a loyalty program?

    Yes! Earn 10 points for every $1 spent. Points can be redeemed for discounts on future orders.

  • Who handles my laundry?

    Unlike some services that rely on gig workers, Hometown Suds provides consistent, professional laundry care with attention to detail every time.

  • Are you registered to do business with the government?

    Yes. Hometown Suds is registered to do business with government agencies and maintains an active registration in the federal vendor system.

  • What If My Clothes Are Damaged?

    At Hometown Suds, we treat every order with care and follow garment care labels whenever possible. If you believe an item was damaged during processing, please contact us within 24 hours of delivery so we can review the issue.


    If Hometown Suds determines that damage occurred during our handling or processing, compensation may be provided based on the item's age, condition, and current replacement value.


    Please note:


    We are not responsible for normal wear and tear, pre-existing damage, loose seams, missing buttons, or manufacturer defects.

    We are not responsible for damage caused by inaccurate or missing care labels.

    We are not responsible for color bleeding or shrinkage resulting from unstable dyes or manufacturer defects.

    Customers are responsible for removing cash, jewelry, and other valuables before pickup.


    Our goal is to provide consistent, high-quality laundry care, and we will always work with customers to resolve concerns fairly and promptly.

Still have a question?

                                                                          TEXT 216- 300-5913

                                                 Email: INFO@HOMETOWNSUDSCLE.COM